RxHomeoCare
RxHomeoCare

Your Privacy Matters to Us

At RxHomeoCare, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online consultation services.

1. Information We Collect

We collect various types of information to provide and improve our services to you. This includes:

Personal Information

  • Full Name
  • Email Address
  • Phone Number
  • Date of Birth
  • Gender

Health Information

  • Medical History
  • Symptoms
  • Consultation Notes
  • Treatment Plans

Payment Information

All payment information is securely processed through our PCI-DSS compliant payment processor. We do not store your full credit card details on our servers.

Technical Information

  • Device Information
  • IP Address
  • Browser Type
  • Usage Data

2. How We Use Your Information

We use the information we collect for various purposes, including:

Service Delivery

  • Provide consultations
  • Process payments
  • Send confirmations

Communication

  • Appointment reminders
  • Service updates
  • Respond to inquiries

Improvement

  • Service enhancement
  • New features
  • User experience

3. Data Security

We take the security of your personal information seriously and implement robust measures to protect it:

SSL Encryption

All data is encrypted in transit using industry-standard SSL/TLS protocols.

Data Encryption

Sensitive data is encrypted at rest using strong encryption algorithms.

Security Audits

Regular security assessments and vulnerability testing.

Access Control

Strict access controls and authentication procedures.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Retention Periods:
  • Active accounts: Until account closure
  • Consultation records: 7 years from last contact
  • Financial records: 7 years as required by law
  • Inactive accounts: 3 years of inactivity

After the retention period, we will securely delete or anonymize your personal information in accordance with our data retention policies and applicable laws.

5. Your Privacy Rights

You have certain rights regarding your personal information under applicable data protection laws. These may include the right to:

Access & Portability

  • Request a copy of your data
  • Request data portability
  • Ask about processing purposes

Correction & Deletion

  • Update inaccurate information
  • Request data deletion
  • Restrict processing

Object & Withdraw

  • Object to processing
  • Withdraw consent
  • Lodge a complaint

Exercise Your Rights

To exercise any of these rights, please contact us using the information in the Contact Us section.

We may need to verify your identity before processing certain requests.

6. Third-Party Services

We may employ third-party companies and individuals to facilitate our services, provide services on our behalf, or assist us in analyzing how our services are used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Payment Processors

We use secure payment processors to handle transactions. Your payment details are processed directly by these services and are not stored on our servers.

Analytics Services

We use analytics services to understand how our services are used and to improve user experience. These services may use cookies and similar technologies.

Hosting & Infrastructure

Our website and services are hosted on secure cloud infrastructure with enterprise-grade security measures in place.

7. Changes to This Policy

Policy Updates

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

Material Changes

If we make material changes to this policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Review Periodically

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, we're here to help. Please don't hesitate to reach out to us through any of the following channels:

Email Us

For general inquiries and privacy-related questions:

rxhomeocare@gmail.com

Call Us

Our customer support is available:

+91 7875445353

Mon-Sat: 9:00 AM - 8:00 PM IST

Visit Us

RxHomeoCare
Maharashtra, India